Reply to Store Reviews

Step-by-step

1. ChatGPT — 리뷰 내용을 파악하고 답글 초안 작성
   리뷰 글을 붙여넣고 '이 리뷰에 사장님 입장에서 정중한 답글 써줘'라고 해요. 여러 개면 한 번에 붙여넣어도 각각 써줘요.
2. 뤼튼 (wrtn) — 한국어 말투에 맞게 자연스럽게 다듬기
   초안을 넣고 '더 따뜻하게', '사과 느낌 빼고 담백하게'처럼 우리 가게 톤에 맞게 다듬어요.

Example

Feed a review like 'The food was tasty but a bit salty' into ChatGPT for a draft reply, then refine it in Wrtn to 'keep it plain, no excuses.' A heartfelt reply is ready in minutes.

Tips for better results

Give it your store name and menu items to get specific replies instead of generic 'come again' lines.,Always read low-star replies yourself last and dial back the emotion—a bad reply can backfire.,Save reply templates by common review type (taste, service, wait time) to move even faster next time.

Watch out

For negative reviews, don't post the AI draft as-is—soften the tone one more time yourself